LIGHT & FAST CONNECTION
Access to select, MITRE
FULL DESKTOP EXPERIENCE
Full access to MITRE desktop environment
Your SecurID is required for all Remote Services
If you lost or misplaced your SecurID, call the MITRE Help Desk at 1-866-648-7343.
I cannot connect to the Internet.
Since the implementation of AlwaysOn, you must first VPN to MITRE before you can connect to the internet.
AlwaysOn means that your MITRE computer will always be on the MITRE network, even when you are working on it away from MITRE.
If you are having issues VPNing to MITRE, use a non-MITRE device and connect to the Secure Access Portal or MBridge. After logging on, FastJump alwayson and review the FAQs or contact the Corporate Help Desk at 1-866-648-7343.
VPN Certificate Validation Failure
If you receive one of the following errors when attempting to connect using VPN, contact the Corporate Help Desk at 1-866-648-7343.
What if I forget my SecurID?
If you have forgotten or lost your token, please call the Corporate Help Desk at 1-866-648-7343.
My Windows Password isn’t working.
If you need to reset your MITRE Windows password, please call the Corporate Help Desk at 1-866-648-7343.
Please note: After the reset you will be able to access the Secure Access Portal or MBridge and logon to the MITRE Domain. But if you are having any issues with Bitlocker, please contact the Corporate Help Desk at 1-866-648-7343.
How do I get the VPN software?
- Log on to MBridge and download the VPN software installer package from "Softserve"
- Using Secure File Transfer upload the VPN software installer package
- Using your MITRE owned system, go to SecureFileTransfer and download the VPN software installer package
If you need assistance installing the client, contact the Corporate Help Desk at 1-866-648-7343.
Configure VPN from Sponsor Location
If you are using the VPN client from behind a firewall (the typical case when you’re on a sponsor network), that firewall needs to be modified to allow VPN traffic to pass. Information on the firewall network requirements can be found on the VPN web collection on the MII (FastJump VPN).
Remote Access Options
Secure Access Portal — quickly check email & calendar, update time card, book travel, and submit expense reports from any device and while on the go
MBridge — perform work from any computer without VPN access to include use of desktop business applications, storage and transfer of files, search and upload MII content and remotely access a specific computer
When is a mobile device optimal?
Use your mobile device to quickly:
- update your time card
- view your work calendar
- search the MITRE Directory
- join a Skype conferencing call
Use the MITRE@Work app from any mobile device or login to the Secure Access Portal using your SecurID.
When is MBridge a preferred tool?
Use MBridge to conduct project work from a computer without VPN access and when a persistent desktop is needed.
Otherwise, use of VPN from a MITRE issued computer provides the best access to the MITRE network.
What do I need to work remotely?
You will need your MITRE laptop, power cord and SecurID token to access the MITRE network using VPN.
Your MITRE laptop or personal computer with the Citrix client installed, power cord and SecurID token are needed to use MBridge for a full desktop experience without using VPN.
Any mobile device and your SecurID token are needed to use the Secure Access Portal and connect to MITRE’s web-based applications.
Where can I find additional guidance?
Refer to the Mobile Worker brochure on the desktop of your MITRE computer. Mac users can access the Mobile Worker brochure from MITRE Self Service. When connected to the MITRE network, you can also FastJump: mobile worker.
- Help Desk Hours:
- Mon-Fri, 7am to 6pm EST, except holidays.
- Mon-Thur, 6pm to 9pm EST. Leave a message and your call will be returned by an on-call agent as soon as possible.
- Bedford Physical Security: 781-271-7544
- Washington Physical Security: 703-983-6024
- Bedford/Washington Internal Emergency Number: x6555
- Personnel Security Services: 781-271-2121
- Travel Service Help Line:
- Atlas Travel:
- Outside U.S.: 1-508-488-1377
- ($20 per call between 11 p.m. – 8 a.m. EST)
- Overseas (call collect): 314-513-0802