MITRE Remote | Resources for remote staff

FULL DESKTOP EXPERIENCE

Access to the full MITRE desktop experience

MBridge 2

Full client experience with Citrix Workspace

MBridge Web

Access from any HTML5 browser

Multi-Factor Authentication is required for all Remote Services.

If you lost or misplaced your physical SecurID token, call the MITRE Service Desk at 703-983-7227.

Collaboration Tools

Teams Conferencing

SFT/Kiteworks

MITRE Partners

Box

Mobile Apps

MITRE@Work

• For personal and MITRE-issued phones

• TRS entry, People Search, Calendar view, meeting access and more

• Get from https://sites.mitre.org/atwork.

FAQs

I cannot connect to the MITRE network

To access the MITRE network, you must first authenticate your remote access client. If you continue to have access issues, contact the MITRE Service Desk at 703-983-7227.

What do I do if I lost or forgot my SecureID token?

If you have forgotten or lost your token, please call the MITRE Service Desk at 703-983-7227.

My MITRE password isn't working

If you are unable to login to your MITRE desktop or need to reset your MITRE password, contact the MITRE Service Desk at 703-983-7227.

How do I get remote access client software?

For assistance installing Remote Access Client Software, contact the MITRE Service Desk at 703-983-7227.

Configure remote access from sponsor location

If you are using a remote access client from behind a firewall (the typical case when you’re on a sponsor network), that firewall needs to be modified to allow traffic from your remote access client to pass. For assistance, contact the MITRE Service Desk at 703-983-7227.

Remote Access: MBridge

Perform work from any computer without requiring a remote access client. MBridge enables access to desktop business applications, storage and transfer of files, search and upload of content, and remote access to a specific computer.

When is a mobile device optimal?

Use your mobile device to quickly:

update your time card
view your work calendar
search the MITRE Directory
join a Teams meeting from your MITRE issued device

Use the MITRE@Work app from any mobile device.

When is MBridge a preferred tool?

Use MBridge to conduct project work from a computer without a remote access client and when a persistent desktop is needed.
Otherwise, use of a remote access client from a MITRE issued computer provides the best access to the MITRE network.

What do I need to work remotely?

You will need your MITRE laptop, power cord and SecurID token to access the MITRE network using a remote access client. Your MITRE laptop or personal computer with the Citrix client installed, power cord and SecurID token are needed to use MBridge for a full desktop experience without using a remote access client.

Where can I find additional guidance?

Refer to the Mobile Worker brochure on the desktop of your MITRE computer. Mac users can access the Mobile Worker brochure from MITRE Self Service.

Service Contacts

Service Desk

703-983-7227

Service Desk Hours:

Mon-Fri, 7am to 6pm EST, except holidays.
Mon-Thur, 6pm to 9pm EST. Leave a message and your call will be returned by an on-call agent as soon as possible.